I'm Eric Lyons
Along the way, I’ve worked with organizations like USAA, Fidelity, Google, Capital One, and College Board, as well as state and federal agencies. I love simplifying complex problems, improving processes, and helping teams do their best work. If you’re looking to make your digital products more accessible—or just want to chat about design, strategy, or Mountaineer football—let’s connect.
Fidelity
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Case Study: Accessible Product Launch and Client Commitment
Situation
At Fidelity, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
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USAA
Some quick example text to build on the card title and make up the bulk of the card's content.
Case Study: Accessible Product Launch and Client Commitment
Situation
At USAA, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content.
CapOne
Some quick example text to build on the card title and make up the bulk of the card's content.
Case Study: Accessible Product Launch and Client Commitment
Situation
At Capital One, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content.
Some quick example text to build on the card title and make up the bulk of the card's content.
Case Study: Accessible Product Launch and Client Commitment
Situation
At Capital One, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content.
College Board
Some quick example text to build on the card title and make up the bulk of the card's content.
Case Study: Accessible Product Launch and Client Commitment
Situation
At Capital One, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content.
College Board
Some quick example text to build on the card title and make up the bulk of the card's content.
Case Study: Accessible Product Launch and Client Commitment
Situation
At Capital One, the organization entered into a client commitment to deliver a new product (REDACTED) free of accessibility defects within a specified timeframe. The challenge was that the delivery teams where unaware of what they were being asked to do and how they could meet the requirements of the commitment.
Task
To ensure the product delivery teams (designers and developers) are setup and supported to be able to deliver an accessible product to this client. Ensure a consistent message is delivered in a way that reaches the right people at the right times to be impactful.
Action
Because this product combined new experiences with in-production and legacy experiences, I first knew I would need to determine where each of these experiences were from an accessibility perspective. At what stage where they in the accessibility journey. Destination for everyone was no critical or high defects. I broke it down in the following manner:
I created an inventory by working with the squad leads to determine where their teams were based on the stated criteria. This inventory would be what I would use to track and update both our customer and our internal stakeholders.
Once the inventory had been established, I moved onto getting our product delivery teams on board with the work they had in front of them in order to get their experiences ready for deployment critical and high defect free.
Result
I was able to ensure that all experiences were tested and either remediated or a remediation plan in place for all critical and high defects.
I provided the customer with a report showing them what had been accomplished over the course of the 6 month project
Within the 6 month time frame, engaged with over 20 product delivery teams, resulting in tools and guidance training for 100+ designers and developers.
Ultimately, this was the long term win and result. These developers and designer came out the other side of this project with the tools and knowledge to design and develop with accessibility and process in place and followed. Therefore reducing work and making delivery more efficient.
This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content. This is a wider card with supporting text below as a natural lead-in to additional content.
Please reach out and connect! Would love to help, catch up, or just chat!
